Judy Friend, consultant, motivator, and trainer supports companies and employees by helping them to realize their full potential, through consultative workshops, training and strategic design. Her unique approach helps ignite the WOW within each individual and teaches them how to use that passion to create significant success in their work, their personal lives and their community.

 

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Welcome to Crestar Consulting Services

Crestar Consultant’s methodology is all about helping companies identify their true uniqueness and then collaborating on a strategic plan to help guide the leaders and employees to live that vision daily with an unprecedented sense of “team”. In each program, workshop and class, we unpack the complexity to discover the simplicity, creating a living and breathing culture where vision alignment reaches across the entire organization. 

Core Business Building Services

  • Corporate Unique System
  • Leadership Training and Development
  • Employee Training and Development
  • Contact Center Services

Corporate Unique System

The Corporate Unique System helps “you” create a blueprint for organizational rebirth, recapture and renewal! Realign your entire company for ultimate success!   Read more…

Leadership Development

“Conscious Leadership” begins with one’s individual conception of self; what one stands for. We help leaders determine what unique thing you stand for as a leader? We believe passion is the foundation for strong leadership. So what are the individual passions that drive you? Then we navigate the journey through the “culture” and encourage leaders to share their values with their teams. 

"The only thing worse than training an employee and losing them is not training them and keeping them.”   

Zig Ziglar

Corporate Unique drives the training bus. Goals are enhanced through highly distinctive, customized training classes. Woven throughout all training is the motivation for a desire to learn, to do things better, to lead by example, to be efficient and cost-conscious. Respect for one another is at the core. Skills are bolstered and reinforced and ownership is a pre-requisite for success.

DISC Certified Trainer

Using the universal language of observable behavior for:   

  • Talent Selection, recruiting, hiring, training and development
  • Increase in communication effectiveness; understanding of each other
  • Building “Effective” Teams
  • Resolving and Preventing Conflict
  • Gaining Credibility and Influence with Co-Workers and Customers

Employee Training and Development

Igniting the WOW in each employee to realize their full potential for “significant” success

Handling Change with “Team” Effectiveness

  • What If the Caterpillar Stayed a Caterpillar?

Generating Organizational Pride in Employees

  • Resulting in greater employee buy-in, loyalty and productivity

Effective Team Building

  • Do All Your Teams Work Together Like a Professional Sports Team?

Customer Service

  • Creative Thinking
  • Thinking Outside the Box to Keep the Business Inside
  • Igniting the WOW Factor
  • Helping employees recognize and unleash their individual WOW factor and delivering it to customers, internal and external.
  • Handling Yourself With Difficult People
  • Guiding employees through various customized “difficult scenarios” and helping them understand their influence with difficult situations.
  • Encouraging a mindset shift to understand that most “difficult people are normal people struggling with “difficult situations”.

Contact Center Services

Consulting

  • Individual and Team Management Coaching
  • Hiring and Retention
  • Job Descriptions
  • Interviewing/Recruiting the Right People for Your Culture

Organizational Environment

  • Facility and Environment Design

Quality Monitoring Programs

  • Quality Assessment Program
  • Evaluation Forms
  • Employee Manual
  • Definitions Document
  • Dispute Process

Customer Relationship Training and Development

  • Customer Service
  • Sales
  • Customer Loyalty and Advocacy

Employee Development

  • Career Path Programs
  • Telephone Skills