Judy Friend, consultant, motivator, and trainer supports companies and employees by helping them to realize their full potential, through consultative workshops, training and strategic design. Her unique approach helps ignite the WOW within each individual and teaches them how to use that passion to create significant success in their work, their personal lives and their community.


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"Judy Friend has worked closely with Danversbank to help implement the “WOW” service culture. Judy has been a fantastic partner in the roll out of our Customer Bill of Rights and the training of all the retail and customer support staff.

Judy’s training is innovative and creative. Judy designed a Customer Service Case Study to help Danversbank managers create alternatives to ensure the service to our customers remains “WOW” given any situation. Our branch managers rose to the challenge and discovered their ability and the resources they possess to keep our “WOW’ culture alive and strong.

Through her training, Judy has developed a marvelous rapport with the retail employees at Danversbank. Several managers have sought out Judy’s advice when dealing with customer service situations. As Danversbank grows, Judy’s training will be essential to providing a consistent level of service throughout the bank."

Judy V.

1st Vice President/Retail Strategy - Danversbank

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